Walmart Auto Care Centers in La Crosse, Wisconsin

Overall, this has been the most troublesome tire buying experiences I have had. I figure it would be a good idea to inform people so they can avoid an inconvenience. First off, it is very hard to get a hold of them on the phone. They seem to be a lean operation, which explains the great prices but also explains the staffing and resources available to them. I often had to drive there in lieu of being on hold for 10-15 minutes. This journey first began when I called to order 5 tires and I told them exactly what I wanted. They said they would be there in 2 days. Great, and yes they did order the tires, but the wrong ones. Might not be their issue, could've been a supplier issue, but it happened regardless. They said they could order them and it would take 5 days to get them there. I decided to get another tire I had been considering and they said they had 6 in stock. Perfect. Left my vehicle there and got a call about 1.5 hours later, and they actually didn't have them in stock, as someone forgot to take them out of inventory. They were able to have them the next day and the install went well, except for the tire pressure light being on (wasn't before and I am very fastidious with maintenance). They had to install 2 new TPMS sensors which isn't unheard of, I understand they can break. I figured it would self learn the new sensors and it'd be good to go. Took it back a few days later when I had time, as the light was still on. They said one tire was low and that it should self soothe. Drove it around for 30 minutes and still was on. Took it back, and the tech basically told me he's done all he can do.. He was bit condescending and acted like I was idiot and preferred to interrupt me instead of hearing me out as I had a few ideas. They installed universal sensors, which most of time will work, but this seems to be one of the cases where they don't. They only stock 2 sensor types and cannot order from another supplier. The assistant TLE manager told me to go buy my own sensors and they'll put them in, but I had little faith in that, and could quickly see that getting nasty if that didn't work and them playing the blame game. I decided to take it to a good friend that used to run an impressive shop and he called Walmart and told a specific tech there what to do. Went there and this tech was a very nice guy and he tried to do what he could, and I test drove it again for another 30 mins to no avail and he was totally stumped. Gave it a rest and went back the next day (which is today). The same assistant TLE manager was there and was still adversarial. I could have demanded more (as I had spent hours there waiting, and about a half a tank of gas driving around to do the relearn procedure, plus I could have blamed them for breaking the old sensors or demanded they pay for fixing it correctly) After going back and forth, he finally refunded me for the two sensors. Now I have pay another shop for new sensors and to remount/balance the tires again. On a positive note, they did do a great job balancing the tires and they also torque the lug nuts to proper spec instead of over-torquing them with an impact gun. If your vehicle has TPMS (anything 07 and newer has it, otherwise check your build sheet or air down a tire and see what happens), I would not recommend using Walmart as they do not have the resources to service this system. If your vehicle does not have it, then Walmart would probably do you just fine.

Always a great place for a oil change or wheel service.